Risk Management, Compliance and Client Care

August 25th

Virtual Seminar

Risk Management, Compliance and Client Care for Scottish Solicitors

August 25th

2 - 5pm

Speaker: Tim Edward

Virtual Seminar

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3hrs CPD

Risk Management and Compliance are now priority areas for all practices and practitioners and recent changes to regulations have led to firms and their employees receiving substantial penalties for not adhering to these rules. Client-care is also becoming a focus for many firms in terms of how to meet and exceed client expectations in a competitive market.

This course will provide a synopsis of the range of obligations now faced and practical guidance on how to ensure you and your firmly comply with the rules, while achieving the highest possible levels of client care.

Topics covered include:

  • A synopsis of Practice Rules, Guidance and Principles for all practising Scottish solicitors
  • A comparison with the SRA Regime in England & Wales and what the future might look like
  • Review of developments in the areas of conflict of interest and confidentiality
  • A brief review of AML & POCA requirements
  • An update on risk management with focus on remote working and electronic communication
  • A brief look at data management pitfalls and consequences of breach
  • An update on best practice in claims/complaints handling.
  • The difference between client service and client assurance.
  • The importance of soft skills: communications, emotional intelligence, trust.
  • The event begins at 2pm. Delegate registration is open from 1:30pm.

    Tim is a solicitor advocate with over 30 years' experience in Dispute Resolution. He was a founder member of the Pursuers' Panel in 2002 and has served consistently on the Panel (other than a three year period 2014-17 when he served on the Defenders' Panel) since that point.

    He has handled well over 100 claims in this role across a wide range. His specialism is in commercial law but he has also handled many claims arising from residential conveyancing, divorce, wills, trusts and succession and employment issues. He is comfortable both litigating claims in the Court of Session and Sheriff Court and also seeking to settle claims by way of structured negotiation and mediation. He has extensive experience of assisting clients with SLCC Complaints as well as with claims.

    Tim also has experience handling claims against other professionals such as accountants, architects and surveyors and has a network of experts and specialists whom he can recommend to assist where appropriate.